Polices and Insurance

Precision Home Movers provides moving services door to door. This includes moving and labor expertise, equipment and materials at an hourly rate.  You, the customer, are encouraged to prepare and/or assist with your move, as you desire. The following are Precision Home Movers' policies and limits of liability:

  • Scheduling and Cancellations

    • Precision Home Movers reserves the right to schedule or reschedule services at an agreed upon time, without liability. All customers will receive a confirmation email including date and time of scheduled moves. 

    • Should the customer need to reschedule or cancel, Precision Home Movers requires 72 hours notice for any deposits to be refunded. If the customer cancels or reschedules within 24 hours of the confirmed move date the customer is subject to a rescheduling/cancellation fee of up to $175, to be determined by Precision Home Movers.  

  • Billing

    • ​The customer must be present during the move and final "walk-through." Our time runs continuously from when we arrive at your starting location until the last item has entered your ending location, our equipment is loaded, and the bill is paid. When determining final time, we will round up to the nearest quarter-hour.

    • Should the amount to be moved not accurately reflect what was entered on our request form and there is significantly more to be moved, we reserve the right to call in more movers and increase the rate per-hour to reduce the time of the job. If this should happen and we have another customer scheduled on the same day, we reserve the right to only move what was on the request form and the customer is welcome to schedule a follow-up move.

  • Deposits​

    • For most moving jobs we will require a portion of your quoted balance to be paid as a deposit to reserve your ​appointment on our schedule.

    • All deposits are applied to the customers final bill. 

  • Payment

    • Customers must pay in full at completion of the job without exception.

    • We accept cash, credit cards, and Venmo electronic transfer.

    • No personal or cashier's checks will be accepted. A 3% service fee will apply to credit card payments. 

    • Gratuity is always appreciated.

    • The Venmo app can be downloaded at no charge in the App Store HERE or Google Play HERE.

  • Claims

    • ​Any damage claims must be submitted in writing to Precision Home Movers within 72 hours of your move. If payment has not been made in full, we are not obligated to process a claim on your behalf. Any and all repairs will be arranged by Precision Home Movers.  We reserve the right to repair or replace any damaged item(s). If we are unable to repair or replace goods we have the option to compensate the customer by paying the value of the damaged goods prior to the damage occurring. All claims are reviewed on a case-by-case basis. We pride ourselves on resolving any customer concerns with honesty and integrity. 

Precision Home Movers has General Liability, Cargo, and General Auto Insurance.

Our liability for lost or damaged items is limited to $.60 per pound.